Shipping & Delivery

Last updated: October 7, 2026

Shipping costs

The shipping charge for your destination and order is displayed at checkout before payment. Any free-shipping offer that applies to your order is reflected there.

Where we ship

Choose your country using the country and currency selector. Available destinations include the United States, Canada, the United Kingdom, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, the Netherlands, Norway, Poland, Sweden and Switzerland. Delivery availability is confirmed when you enter your address at checkout.

Delivery information

Check any delivery estimate or dispatch notice shown for the item you choose before ordering. For help with the expected timing of your order, contact support@getsofthour.com with the product and your destination.

When your order is dispatched, we send a shipping confirmation with tracking information. If an order cannot ship within its promised timeframe, we will contact you with an updated date and the option to cancel for a refund.

Track your order

Open Track Your Order and enter the tracking number from your shipping email. Tracking updates may take time to appear after dispatch.

Address changes and cancellations

Please check your delivery address before paying. For a correction or cancellation, contact us with your order number as soon as possible. We cannot guarantee changes once preparation has started or the parcel has been dispatched.

Delayed or missing parcels

If your parcel is delayed, tracking stops updating or a delivery is marked complete but you cannot find it, contact us with your order number and tracking number. For a parcel marked delivered, check with household members, building reception and neighbors. Our team will help investigate.

Questions

Read the FAQs or contact Softhour.