Returns & Exchanges
Last updated: October 7, 2026
30-day returns
If your Softhour purchase is not right for you, contact us within 30 days of delivery to arrange a return. Include your order number and the item you would like to return.
How to start a return
- Contact support@getsofthour.com or use our contact form.
- Include your order number and the item or items you want to return. If you would like a different size or color, tell us which one.
- Wait for our return instructions and the correct return address before sending your parcel.
Our registered business address is not a returns warehouse. Parcels sent there cannot be processed as a return.
Condition of returned items
Return all items included with the product you are returning, in good condition. Keep any accessories with the item. Contact us before returning a bundle so we can confirm which items need to be included.
Return shipping and refunds
You pay return postage unless the product is faulty or we sent the wrong item. After inspection, we refund the price paid for the returned products to the original payment method. Original shipping charges are not refundable under our voluntary return policy, except where applicable law requires otherwise.
We will confirm the status of your return by email. Your payment provider may need additional time to show the refund in your account.
Size and color exchanges
For a different size or color, contact us within the 30-day return window. We will explain the available options, subject to stock, and any applicable postage or price difference before you proceed.
Damaged, faulty or incorrect items
If something is wrong with your order, contact us with your order number and a description of the problem. Photos help us review the issue. We will help arrange a replacement or refund for a faulty or incorrect item.
Earlier orders and statutory rights
For orders placed before September 7, 2026, the return or guarantee terms provided at purchase continue to apply.
These terms do not limit your statutory rights. Mandatory consumer protections, including cancellation rights, refunds of standard delivery charges and remedies for faulty goods where applicable, take precedence over this policy.