Terms of Service

Last updated: October 7, 2026

Article 1 — Legal Notice

The website accessible at www.getsofthour.com (the “Website”) is operated by:

SALEVOLUTION LLC
30N Gould St, Ste R
Sheridan, Wyoming 82801
United States of America
Commercial brand: SOFTHOUR

For all questions, contact us at support@getsofthour.com (hereinafter the “Operator”).

Article 2 — Scope of these Terms

These Terms of Service (the “Terms”) apply exclusively to online sales of products offered by the Operator on the Website. By placing an order, the Customer (“you”) confirms having read and accepted these Terms. The version in force on the day of the order governs the contract.

The Operator may modify these Terms at any time. The Terms applicable to any given order are those published on the Website at the time the order is placed.

Article 3 — Description of Products

Softhour offers cozy apparel and home textiles, including fleece layers, fleece-lined tights and blankets. Available sizes, colors, materials and care details are shown on each product page.

Product images help show the item; colors may vary slightly with screen settings. The description and options selected at checkout form part of your order.

The Mom and baby Cozy Fleece is an outer layer worn over a separate baby carrier. The carrier supports the baby; the jacket does not replace a carrier. Follow your carrier’s safety instructions.

Article 4 — Eligibility

You must have the legal capacity to place an order and enter into a purchase contract under the laws that apply where you live. If you are under the age of majority, a parent or guardian must make the purchase.

Article 5 — Orders

Choose your items and options, add them to your cart, review your delivery and billing details and confirm payment. Check the full order total before placing your order.

We send an order confirmation by email. If an item becomes unavailable or there is an issue with your order, we will contact you with the available options, including a refund for an item we cannot supply.

We may refuse or cancel an order in cases of suspected fraud, an obvious error or inability to verify necessary information. If payment has been taken for a cancelled order, it will be refunded.

Article 6 — Pricing, Promotions and Payment

Prices are displayed in the currency selected for your market. The item price, applicable discounts, shipping charges and taxes shown at checkout determine the total payable before you confirm your order. Prices can differ by product, size or market.

Promotions apply under the conditions shown when you order. Any automatic discount or valid discount code is reflected in the checkout total. Offers cannot be applied retroactively unless explicitly stated.

Available payment methods are shown at checkout. Payments are processed through Shopify and the payment providers available for your market. Do not send card details by email or through the contact form.

Article 7 — Shipping and Delivery

Available destinations are shown in the country selector and confirmed at checkout. Shipping charges and any delivery estimate shown for your order should be reviewed before payment.

When an order is dispatched, we email tracking information. Follow your parcel on Track Your Order. See our Shipping & Delivery page for details, address changes and help with delayed parcels.

If an order cannot ship within its promised timeframe, we will contact you with an updated date and the option to cancel for a refund.

Article 8 — Formation of Contract

Your order confirmation records the products, options and prices for your purchase. The terms shown when you place an order apply to that order. Keep your confirmation email for reference.

Article 9 — Returns and Exchanges

Our voluntary return policy allows you to contact us within thirty (30) days of delivery to arrange a return. Return postage is paid by the customer unless the item is faulty or incorrect. Refunds for eligible returns are issued to the original payment method after inspection.

See our Returns & Exchanges policy for instructions, eligibility, exchanges and terms for earlier orders.

These terms do not limit your statutory rights. Mandatory consumer protections, including cancellation rights, refunds of standard delivery charges and remedies for faulty goods where applicable, take precedence over this policy.

Article 10 — No Subscriptions

The products currently offered on this store are one-off purchases. A new product purchase requires a new order and payment confirmation.

Article 11 — Warranty and Liability

If an item is faulty, damaged or does not match your order, contact us so we can help arrange a remedy. Nothing in these Terms excludes or limits liability, guarantees or consumer remedies that cannot lawfully be excluded or limited under applicable law.

Article 12 — Customer Support

For product questions, order help and after-sales support, contact support@getsofthour.com or use our contact form. Include your order number where relevant.

Article 13 — Intellectual Property

The SOFTHOUR name, logo, brand identity, copy, photography and all materials on the Website are owned by SALEVOLUTION LLC or licensed to it. No content from the Website may be reproduced, distributed or used commercially without prior written consent.

Article 14 — Force Majeure

Events outside our reasonable control can affect preparation or delivery. If your order is affected, we will communicate the available options. Your mandatory cancellation and refund rights remain applicable.

Article 15 — Severability and Entire Agreement

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect. These Terms, together with the Privacy Policy, the Returns & Exchanges policy and the Shipping Policy, constitute the entire agreement between you and the Operator with respect to the subject matter.

Article 16 — Governing Law and Jurisdiction

These Terms are governed by the laws of Wyoming, United States, subject to any mandatory consumer protections that apply in your country or place of residence. This choice of law does not deprive you of those protections or of any right to bring a claim before a competent court under applicable law.

Article 17 — Marketing Preferences

Marketing messages are sent in accordance with the consent and preferences you provide. Use the unsubscribe instructions included in a marketing message or contact support@getsofthour.com to change your preferences. Transactional messages about your order may still be sent.

Article 18 — Acceptance

By placing an order on www.getsofthour.com, you confirm that you have read, understood and accepted these Terms in full.