Shipping & Returns

Delivery and returns, in one place.

Shipping & delivery

Shipping charges and delivery information depend on your destination and order. Read Shipping & Delivery or track your parcel.

30-day returns

Contact us within 30 days of delivery to arrange a return. You pay return postage unless the product is faulty or incorrect, subject to your statutory rights. Read Returns & Exchanges.

Contact the Softhour team for help with your order.

Earlier purchases

For orders placed before September 7, 2026, the return or guarantee terms provided at purchase continue to apply.